Frequently Asked Questions

Got a question? We've compiled a list of our most commonly asked questions below.

Is this the official government application?

No, Fuel Pass SL is an independent, offline utility app designed to help you securely store and quickly access your official QR code on your device. To register for a new official quota, please visit fuelpass.gov.lk.

How is my data stored?

All your data, including your scanned QR code and vehicle details, is stored strictly on your local device. We use no cloud storage, no online databases, and no tracking scripts to collect your data.

Can I use the app without an internet connection?

Absolutely! The primary purpose of this app is to avoid connectivity errors at gas stations. Once you have saved your QR code to the app, you can retrieve it at lightning speed without any internet connection.

What happens if I lose my phone?

Because we respect your privacy and do not backup any data to our servers, your stored QR codes cannot be recovered by us. You will need to re-download your official pass from the official government portal.

How does the Biometric Security work?

The app integrates directly with your device's built-in Face ID or Fingerprint authentication systems. When you open the app, it prompts your device to verify you. The biometric processing is handled entirely by your operating system, ensuring maximum security and a seamless experience.

Why do you require camera permissions?

We only require camera permissions to physically scan your QR code when you choose that setup option. No pictures are saved or uploaded. Alternatively, you can always import an existing screenshot from your gallery instead.

Still need help?

If you have any other questions or need dedicated support, please reach out to us at help.fuelpasssl.app@gmail.com.